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Frequently Asked Questions

Sometimes all you need is someone to explain what it means.

What is, and who owns the nbn™

The nbn™ is owned by nbn™ Co. The nbn™’s purpose is to deliver Australia’s first national open access broadband network to all Australians. This will be delivered by different technologies such as fibre to the node, premise, fixed wireless or satellite access to rural Australia.

FTTN stands for "Fibre to the Node" and is the most common nbn™ technology. This connection type involves replacing copper cable with fibre optic cable to various nodes. Your premise will then connect via its existing copper to the node on or near your street.

FTTP stands for "Fibre to the Premise". This will involve replacing all copper cables with fibre optic cables and bypassing the node to go directly to your home or business.

FTTB is Fibre to the Building (or basement). This is like Fibre to the Premise but is used for large buildings with multiple dwellings or offices. Fibre will be run to the communications room and then may use the existing technology to connect to each dwelling. In some situations, there may be a node in the buildings communication room.

Fixed Wireless This involves using a specially engineered tower connected by fibre to deliver coverage in a similar way to the 4G Mobile network. A fixed antenna on your roof receives a wireless signal from your local nbn™ Wireless tower. These connections are typically limited to a maximum possible connection of 50/20 mbps.

Satellite will be used to deliver broadband to the areas that cannot be serviced by other technologies, ensuring all regions can receive a broadband service. Kinetix currently does not support satellite connections but has plans for the near future.

How is Kinetix affiliated?

Kinetix is an Internet Service Provider (ISP) that works alongside nbn™ Co to provide end solutions directly to business and residential customers. nbn™ Co provides the interconnectivity and backbone of the Australia-wide network whilst we provide the data that flows through it. In certain area's Kinetix has provider its own hardware to better serve our clients.

Do i need a phone number?

Unlike traditional ADSL connections, a phone is not required. If you require a house phone, we offer a VoIP service at $10 a month, with unlimited calls to national, local and mobiles. You may require a VoIP service if you have a back to base alarm system.

Can i keep my phone number?

Yes, you can keep your existing number with nbn™ but you will need to move it across with your nbn™ services. This must be done during the initial ordering process - Once your phone line is disconnected you it may no longer be possible to keep your original number. You can also choose to move your current phone line that uses copper to a Voice over IP (VoIP) plan that uses internet for your phone calls. This will allow you to access cheaper calls of a higher quality.

What if i am under an existing internet contract?

If you’re currently under a phone or internet contract, ask your phone company or Internet Service Provider how you can cancel your contract.

Will my current modem/router work with the nbn™?

If your current modem/router is VDSL enabled it will be able to support the nbn™ network. To find out whether it is compatible you should check the manufacturers website. Kinetix can recomends our pre-configured DVA-2800 VDSL modem specifically designed to maximise your nbn™ experience.

What speeds can i achieve?

The million-dollar question! Kinetix is dedicated to ensuring that you can reach the speeds you desire. Selecting a speed tier will allow your premise to connect to the internet with a maximum attainable speed that matches your tier. Factors that can limit this speed are:

The quality of the connection between your home and the node.

The quality of the phone line in your home.

The distance between your home and the node.

The number of concurrent devices connected at your premise.

If you are not able to achive the speeds that you signed up for, We are happy to lower your plan and credit you the difference free of charge.