Frequently Asked Questions

Sometimes all you need is someone to explain what it means.

What is, and who owns the nbn™

The nbn™ is owned by nbn™ Co. The nbn™’s purpose is to deliver Australia’s first national open access broadband network to all Australians. This will be delivered by different technologies such as fibre to the node, premise, fixed wireless or satellite access to rural Australia.

FTTN stands for "Fibre to the Node" and is the most common nbn™ technology. This will involve replacing copper cable with fibre optic cable to various nodes. Your premise will then connect via existing copper to the node.

FTTP stands for "Fibre to the Premise". This will involve replacing copper cables with fibre optic cables directly to your home and business.

FTTB is Fibre to the Building. This is like Fibre to the Premise but is used for large buildings with multiple dwellings or offices. Fibre will be run to the communications room and then may use the existing technology to connect to each dwelling. There may be a node in the buildings communication room.

Fixed Wireless will involve using a specially engineered tower connected by fibre to deliver coverage in a similar way to the 4G Mobile network. A fixed antenna on your roof receives a wireless signal from your local nbn™ Wireless tower.

Satellite will be used to deliver broadband to the areas that cannot be serviced by these other technologies, ensuring all regions can receive broadband.

How is Kinetix affiliated?

Kinetix is an ISP that works alongside nbn™ Co to provide end solutions directly to business and residential customers. nbn™ Co provides the interconnectivity and backbone of the Australia-wide network whilst we provide the data that flows through it.

Do i need a phone number?

A phone is not required for an nbn™ connection. If you require a house phone, we offer a VoIP service at $10 a month, with unlimited calls to national, local and mobile calls.

Can i keep my phone number?

Yes, you can keep your existing number with nbn™ but you will need to move it across with your nbn™ services. You can also choose to move your current phone line that uses copper to a Voice over IP (VoIP) plan that uses internet for your phone calls. This will allow you to access cheaper calls of a higher quality.

What if i am under an existing internet contract?

If you’re currently under a phone or internet contract, ask your phone company or Internet Service Provider (ISP) how you can cancel your contract.

Will my current modem/router work with the nbn™?

If your current modem/router is VDSL enabled it will support the nbn™, to find out whether it is compatible you should check the manufacturers website. Kinetix can provide a modem/router specifically targeted to maximise your nbn™ experience.

What speeds can i achieve?

The million-dollar question! Kinetix is dedicated to ensuring that you can reach the speeds you desire. Selecting a speed tier will allow your premise to connect to the internet with a maximum attainable speed that matches your tier. Factors that can limit this speed are:

The quality of the connection between your home and the node.

The quality of the phone line in your home.

The distance between your home and the node.

The number of concurrent devices connected at your premise.