Frequently Asked Questions

Frequently Asked Questions

The nbn™ is owned by nbn™ co. The nbn™’s purpose is to deliver Australia’s first national open access broadband network to all Australians. This will be delivered by different technologies such as fibre to the node, premise, fixed wireless or satellite access to rural Australia.


FTTN stands for “Fibre to the Node” and is the most common nbn™ technology. This will involve replacing copper cable with fibre optic cable to various nodes. Your premise will then connect via existing copper to the node.


FTTP stands for “Fibre to the Premise”. This will involve replacing copper cables with fibre optic cables directly to your home and business.


FTTB is Fibre to the Building. This is like Fibre to the Premise but is used for large buildings with multiple dwellings or offices. Fibre will be run to the communications room and then may use the existing technology to connect to each dwelling. There may be a node in the buildings communication room.

Fixed Wireless

Fixed Wireless will involve using a specially engineered tower connected by fibre to deliver coverage in a similar way to the 4G Mobile network. A fixed antenna on your roof receives a wireless signal from your local nbn™ Wireless tower.


Satellite Satellite will be used to deliver broadband to the areas that cannot be serviced by these other technologies, ensuring all regions can receive broadband.

A phone is not required. If you require a house phone, we offer a VoIP service at $10 a month, with unlimited calls to national, local and mobile calls.

The following services will need to be switched to nbn™ in order to continue working:

  • Landline phone
  • Internet services
  • Medical alarms (panic buttons, etc.)
  • Monitored security alarms (back to base, etc.)

To ensure your phone and internet services continue working, you need to move them to the nbn™ network before they’re switched off. You aren’t automatically connected to the nbn™ network.

No, but the copper services in the area will be switched off within 18 months. The customer must choose an nbn™ service after these services have been shut off.

Kinetix offers three different speed tiers

  • 25 Mbps download/5 Mbps upload
  • 50 Mbps downloads/25 Mbps upload
  • 100 Mbps downloads/40 Mbps upload

Depending on the location of the node and other factors outside our control, speeds may vary.

If the nbn™ is currently not available in your area sign up to our emailing list and get updated when the roll out happens. You may sign up to be notified here.

If you’re currently under a phone or internet contract, ask your phone company or Internet Service Provider (ISP) if you can move your plan to the nbn™. If you do not wish to stay with your current provider you can enquire about the exit fees to leave the contract.

Yes, you can keep your existing number with nbn™ but you will need to move it across with your nbn™ services. You can also choose to move your current phone line that uses copper to a Voice over IP (VoIP) plan that uses internet for your phone calls. This will allow you to access cheaper calls of a higher quality. For more information on our PDK Kinetix Voice Plans please visit

If your current modem/router is VDSL enabled it will support the nbn™, to find out whether it is compatible you should contact the manufacturer. PDK has selected our modem/router range specifically targeted to maximise your nbn™ experience.

More Information

For more information, please don’t hesitate to contact us at and check out our stress free NBN plans.